Mountain Man

Timeless Treasures Refund Policy

Thank you for shopping at Timeless Treasures!

All sales are final, and we do not offer any refunds or exchanges of any kind unless you receive a creator error product.

PLEASE NOTE: RESIN CAN YELLOW OVER TIME! This is not a creator error, and we will not fix this for you. These errors include but not limited to:

• If the wrong item was sent to you.
• If you are missing pieces in your package.
• If there was any damage during shipping.
• If your piece is warped or misshaped.
• If your piece is the wrong color, glitter, etc. than you requested originally in your order.

Eligibility for Refunds and Exchanges

• Your item must be unused, unworn, and in the same condition that you received it. DO NOT TRY TO FIX ANY ISSUES YOU MAY SEE!
• To complete your return, we require a receipt or proof of purchase, or an order number (you can find this in your original email).
• If you need to return an item, please contact me at support@timelesstreasures.com, I will then be able to assist with the issue. I will need:
  • A picture of the defected item
  • A proof of purchase

Shipping

• You will be responsible for paying for your own shipping costs for returning your item.
• Shipping costs are non-refundable!
• Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
• Please see, we cannot guarantee that we will receive your returned item.

SHIPPING POLICY

Each product takes roughly 6 weeks to complete the product, this does not include shipping time you see at check out.

All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Please keep an eye on your email, for that is how I contact my customers.

As we know, postal services can fluctuate depending on upcoming holidays, employment issues within the postal office, and on rare occasions pandemics- please be courteous when shipping arrives late. If there is ever a situation where I can not produce product on expected 6 week deadline, I will notify you immediately.

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.

For simple flat rate shipping: We offer $X flat rate shipping to [list countries].

Local Pick-Up - ONLY AVALIABLE FOR IN PERSON CONSULTATIONS!!

If you would like to pick up locally, please select that option at check out. I am local to Sycamore, Illinois, USA. I do not do drop-offs and all orders must be picked up at the address given to you once your order is ready. We will send you an email when your order is ready along with instructions. Our in-store pickup hours are on a request basis. We will be in contact prior to the product being completed and that is when we can communicate on what the best time is to coordinate pick-up.

International Shipping

We offer international shipping to the following countries.

If relevant you can also include countries you don’t ship to: At this time, we do not ship to [list of countries].

If you’re using calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Timeless Treasures is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within the requested days of receiving your shipping confirmation email, please contact us via email with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

ALL SALES ARE FINAL UNLESS AN ERROR WAS MADE BY THE CREATOR OF THE PIECE. These examples can be found in our full refund policy.

We do not accept returns do to the piece being made of specific materials. Therefore, if you notice your piece is messed up from creator error, please contact us and we would be happy to help!

In the event that your order arrives damaged in any way, please email us as soon as possible at support@timelesstreasures.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at support@timelesstreasures.com.